Frequently Asked Questions
Everything you need to know about your new favorite fit.
How do I find my perfect size?
We recommend using our comprehensive Size Guide located on each product page. Our apparel is designed for a modern, tailored fit, so if you are between sizes, we suggest sizing up for a more relaxed feel.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in their original, unworn condition with tags attached. Returns are processed within 5-7 business days of receipt.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at the final stage of checkout.
How should I care for my Mugsy garments?
To maintain the quality of the fabric, we recommend machine washing cold with like colors and tumbling dry on low heat. Avoid bleach and high-heat ironing to prevent shrinkage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.